1. Service Agreement
By activating and using Vela Mobile wireless service, you agree to these Terms. Vela Mobile provides prepaid wireless services on a month-to-month basis with no long-term contracts.
2. Service Plans
All plans are prepaid and billed monthly. Unused data does not roll over. Unlimited plans may be subject to network management during congestion.
3. International Calling
Free international calling is available on select plans ($35 and $60) and limited to 3 favorite numbers in Guatemala, El Salvador, Honduras.
4. Device Compatibility
Service requires a compatible, unlocked device. It is the customer’s responsibility to verify compatibility before activation.
5. Number Portability
You may port your existing number at no charge. Porting typically takes 1-3 business days.
6. Acceptable Use
Service is for personal, non-commercial use. We reserve the right to suspend service for misuse or fraud.
7. Limitation of Liability
Liability is limited to the amount paid for service in the current billing period.
8. Contact
Questions? Email customercare@vela-mobile.com or call 833.377.1900.